Privacy Policy
Privacy Policy
1. Introduction
1.1. TravelWithBieke (the “Website”) respects your privacy and ensures that all personal information you provide to us is treated with care and confidentiality.
1.2. This privacy statement describes how we handle your personal data, in accordance with the General Data Protection Regulation (GDPR) and other applicable Belgian legislation.
2. Collection of data
2.1. TravelWithBieke collects personal data when you:
· Request a bespoke travel plan.
· Provide your email address for newsletters or other communications.
· Contact us via email, telephone, WhatsApp, or the contact form on the Website.
2.2. The personal data we may collect includes:
· Name
· Email address
· Telephone number
· Address
· Travel information and preferences
· Payment details (where applicable)
· IP address and technical data (when using our website, via cookies).
3. Use of data
3.1. TravelWithBieke processes your personal data exclusively for the following purposes:
· To provide bespoke travel plans.
· To respond to your questions and requests.
· Sending newsletters and marketing communications (only with your consent).
· Processing payments and bookings.
· Improving our services and the functionality of the Website.
3.2. We use your data for direct marketing and newsletters only if you have given your explicit consent. You can unsubscribe at any time.
4. Sharing of data
4.1. TravelWithBieke will only share your personal data with third parties if:
· This is necessary for the provision of our services (for example, with travel organisations, airlines, or hotels).
· We are legally obliged to provide data (for example, to tax or legal authorities).
· You have given us explicit consent to share data.
4.2. We ensure that all external parties with access to your data adhere to the same strict privacy requirements.
5. Data security
5.1. TravelWithBieke takes appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, and alteration.
5.2. Although we strive to secure your data to the best of our ability, we cannot guarantee absolute security for information transmitted over the internet.
6. Retention periods
6.1. TravelWithBieke does not retain your personal data for longer than is necessary for the purposes for which it was collected, unless a longer retention period is required by law.
· Contact details and travel information: up to 7 years (in accordance with accounting obligations).
· Data for marketing purposes: until you unsubscribe or request deletion.
7. Your rights
7.1. You have the right to:
· Access your personal data.
· Have incorrect data corrected or supplemented.
· Have your data deleted (right to be forgotten), unless we are legally obliged to retain it.
· Restrict the processing of your data or object to it.
· Receive your data in a structured, commonly used and machine-readable format and transfer it to another data controller (data portability).
7.2. You may exercise your rights by contacting us at info@travelwithbieke.be. We will respond to your request within 30 days.
8. Cookies
8.1. TravelWithBieke uses cookies to improve your user experience on the Website.
Essential
Essential cookies are crucial for the basic functions of the website and without them the website will not work as intended. These cookies do not store any personally identifiable data.
9. Changes to this privacy statement
9.1. TravelWithBieke reserves the right to amend this privacy statement from time to time. We advise you to check this statement regularly. Any changes will be posted on the Website and will take effect from that moment.
10. Contact details
10.1. For any questions, comments or complaints regarding this privacy statement or the processing of your personal data, please contact us via:
· Email: info@travelwithbieke.be
10.2. If you are not satisfied with the way we handle your personal data, you have the right to lodge a complaint with the Data Protection Authority in Belgium via www.gegevensbeschermingsautoriteit.be.